AI Controls

Configure how the AI responds per store: kill switch, reply mode, quiet hours, and escalation triggers.

Summit Ford — Main St
AI Active
Aurora, CO · leads+summit-ford-main@dealervelocity.app
Inbound reply handling

What happens when a customer texts back.

Quiet hours

No outbound messages between these times (local time).

to
Escalation keywords

If a customer message contains any of these, the AI pauses and the rep is notified immediately.

price matchmanagerlawyercomplaintcancel
Summit Chevrolet — Parker Rd
AI Paused
Parker, CO · leads+summit-chevy-parker@dealervelocity.app
Inbound reply handling

What happens when a customer texts back.

Quiet hours

No outbound messages between these times (local time).

to
Escalation keywords

If a customer message contains any of these, the AI pauses and the rep is notified immediately.

managerrefund
Summit Used Car Center
AI Active
Centennial, CO · leads+summit-used@dealervelocity.app
Inbound reply handling

What happens when a customer texts back.

Quiet hours

No outbound messages between these times (local time).

to
Escalation keywords

If a customer message contains any of these, the AI pauses and the rep is notified immediately.

trade-in valuemanager